OK, I need some help guys... I've run out of ideas.
I went ahead and made the upgrade with 3BB from the 3MB to the 10MB "speed". That was about 2 1/2 weeks ago.
As soon as I made the switch my speed dropped
from 3MB to around 1.5 to 2MB. I called 3BB's hotline 1530 and was told that they would contact a tech and he would call me. No one ever called. For the next two weeks I called about 15-20 times, spoke with supervisors, had them do some stuff over the phone and some times the speed would increase to 7.5-8MB only to dropped down again after a few hours, or it would stay around 2.5-3.75MB for a day or two and then it would rain and dropped down to 1MB.
Again, after many calls and promises there was NEVER any callbacks. I did finally catch one of the 3BB trucks while they were at my building with a work order for a different client and got them to check the line. They checked it and then left without any explaination. And of course it didn't fix the problem. Then a couple of days later after a few more calls 3BB showed up again with a work order with my name. They checked the line again and showed me on my modem status page where the signal was coming in at 11.772MB. The tech guy seemed pissed that he had to keep coming out when as far as he was concerned there wasn't any problem to fix.... note: at this point my "speed" was and still is a constant .30MB My Thai girlfriend was trying to explain that nothing had been "fixed" and he response was something along the lines of "we have done what we had to do, we won't be coming back again, fuxk you."
So here is where I stand:
I believe that 3BB is pumping 10+MB into my line... though their customer "service" is total crap.
I have used my computer on a friends wireless modem and it worked fine... so no problem with my computer.
I went out and bought a new modem because my old one was a hand-me-down and several years old. No change with the new modem.
And the View Talay 2 building guys have checked the phone lines and can't find a problem.
The best advice I have gotten from other expats is to drop 3BB and move over to TOT. While other expat friends have said NO... they just moved from TOT to 3BB because they got lousy service from TOT. Personally, I just want this problem to go away
So here is the question: it's not my computer, the modem, and for kicks let's assume that the feed is actually 10+MB... any ideas out there as to why I get a constant .30MB speed? has anyone else had the same problem and found a fix?